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Client Support

Accessibility Feedback

Clockwork's goal is to make our website accessible to everyone.

We’re committed to delivering digital experiences that are accessible to all — in the work we create with clients and on our site. Ensuring accessible experiences is essential for inclusivity and it is everyone’s responsibility. We will work to ensure that our site remains accessible and follows the latest Web Content Accessibility Guidelines (WCAG) Level AA standards or higher, when possible. For more information on how we approach accessibility with clients, visit our digital accessibility services page.

Please describe the problem you've encountered in detail. Also, please share any assistive technologies you are using. If you are using a screen reader or auxiliary aid and are having problems submitting this form, please call us at 612-746-1850.

Required fields are marked with an asterisk*
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